Workshops
Customer Journey Mapping
Collaboratively map pain points and opportunities across the customer experience.
5 slides
Which customer stage should we focus on today?
- Awareness
- Consideration
- Purchase
- Onboarding
- Retention
- Advocacy
What is the biggest pain point in that stage?
Open-ended responses streamed live.
What emotions does the customer feel at this stage?
Audience submits short words; the cloud grows live.
What is one opportunity to reduce friction here?
Open-ended responses streamed live.
How well do we understand this stage of the journey today?
Similar templates
Team Health Check
Six dimensions of team health rated 1–5, plus one open reflection.
Brand Positioning Workshop
Five slides to align your team on what your brand stands for and where it sits in the market.
Sustainability Workshop
Surface ideas and rank them. Designed for cross-team sustainability planning.